Terms & Conditions
We place much emphasis on incorporating the ideas and interests of our clients into their travel itineraries and execute them with individual attention to detail. Please adhere to our terms and conditions.
Booking/Payment
All our quotes are subject to change and availability at the time of the final booking. On confirmation of all services a deposit of 50% of the total price is required to reserve any arrangement. The balance is due 30 days prior to arrival. All payments are to be made by bank transfer. Special rates for children (up to 12 years) are available on request.
Cancellation/Changes
Cancellations have to be done in writing and are only effective after we have confirmed them to you in writing. The following will be levied and are expressed as a percentage of the total arrangement price:
More than 61 days: 20%
60-31 days: 35%
30-21 days: 50%
20-14 days: 75%
13-8 days: 90%
7 days - no show: 100%
If the client fails to join a tour/arrangement or join it after departure, or leave it prior to its completion, no reimbursement whatsoever will be made. Should we not be able to accommodate your request and you therefore must cancel, our cancellation policy will be as outlined above.
If a third party service provider or a hotel has a stricter cancellation policy as set out above, we will impose that particular party’s cancellation policy.
A cancellation fee per person will be levied with every cancellation. Any changes made on confirmed bookings will be assessed on actual penalties imposed on us by our suppliers.
Insurance/Passport
It is a condition of booking, that the sole responsibility lies with the client to ensure that they carry the correct comprehensive insurance to cover themselves, as well as any travel companions and their belongings for the duration of the trip.
The onus is upon the client to ensure that passports and visa are valid for the countries visited in Southern Africa. Please ensure that passports are valid 6 months after your trip and that they carry 3 empty pages. Selective Choice, their staff and their service providers cannot be held liable for any visas, etc. not held by the guests, nor the cost of visas/passports.
Guides/Languages
All tours are conducted by professionally qualified guides/drivers in any language of the clients’ request.
Transport
Selective Choice uses transport companies with air conditioned vehicles with insurance for passenger liability. All tour departure and arrival times are approximate.
Delays
We cannot be held liable for any delays or additional costs incurred as a result of airlines not running to schedule.
Refunds
Whilst Selective Choice uses its best endeavors to ensure that all anticipated accommodation is available as planned, there shall be no claim of any nature whatsoever against Selective Choice for a refund either in the whole or part, if any accommodation or excursion is unavailable and an alternative is not found. If the client is unable to use any service provided in the itinerary, then there are no refunds due.
Responsibility
Selective Choice, their staff and agents shall not be responsible for and be exempt from any liability in respect of loss, damage, injury, accident, delay, illness, fatality or inconvenience to any person or their luggage or other personal property, wherever the same shall occur.
